If a customer doesn’t feel that you’re taking their needs seriously, they’re not going to continue using your services.
When you look at the list, you’ll see that it’s quite a simple one, but many businesses fail to actually understand the basics. Understanding their needs and listen properly.Overall, the average customer looks for the following traits in a business they are considering working with: a tenth of a second, is all that is required for someone to decide whether they deem you to be trustworthy or not.Īs you can see, the importance of first impressions is extreme, and you have very little time in which to make sure that the impression you give is not only positive, but lasting too. It’s also suggested that less than a second, e.g. According to Forbes, a first impression is made within the first seven seconds of meeting someone or seeing something for the first time. The worrying thing is that first impressions are made extremely quickly, in fact, they’re made far faster than most people realise. That means lost revenue and custom for you.
It is very easy for someone to be turned off by their first impression of you, and if that’s a business, it could mean that they simply decide you’re not the best fit for them, and they move on to another business instead. That means every single transaction and encounter needs to be high quality, especially the first time.Īs we’ve already mentioned, first impressions are not only powerful but vital.
10 ways to make a good first impression driver#
Remember, every employee a customer speaks to, from the receptionist at their reception desk to the delivery driver who delivers the goods, is a representation of the business. In this case that would be your business. What Are First Impressions And Why Are They Important?Ī first impression is a mental image and opinion formed by a person when they first encounter a person or a thing. All you need to do is ensure that you work with the advice we give you and do your best to maintain the same levels, once you have impressed your customers the first time you come into contact with them. From ensuring your office reception area is set up for ultimate impressibility to customer service and communication, we have you covered. Throughout this guide, we are going to cover everything you need to know about making a high-quality first impression and the various different ways to ensure that happens. This will ensure that they stay loyal to you, provided the rest of the service you provide is high quality, and remain out of the clutches of your competitors. The good news is there are plenty of things you can do to ensure that your customers have the best first and lasting impression of your business. Think again - did that impression stay with you for a while, particularly if it was a negative impression?įirst impressions are powerful, and if a customer has a poor first impression of your business, it has the ability to make or break your future success. Think back to the last time you saw something or someone for the first time did you form an impression in your mind pretty quickly? 10 Ways to Make a Quality First Impression on Your Customers.5 Reasons Why Effective Communication Matters.What Are First Impressions And Why Are They Important?.
0 kommentar(er)
